Shipping policy

Shipping Methods & Times  

At incah, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. We offer the following shipping methods:  

  • Standard Shipping: Orders shipped using this method will typically arrive within 5-7 business days after processing.  

  • Express Shipping: Orders shipped using this method will typically arrive within 2-3 business days after processing.  

International Shipping: We do not currently ship internationally. 

Please note that processing times may vary depending on the availability of the product and other factors. You will receive a confirmation email with tracking information once your order has been shipped.  

Shipping Costs  

Shipping costs are calculated based on the shipping method you select and the destination of your order. During the checkout process, you will be provided with the exact shipping cost for your order.  

Order Processing Time  

Orders are typically processed within 1 business day from the date of purchase. Please allow additional time for processing during peak seasons or promotional events.  

Tracking Your Order  

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package. You can track your order by visiting the provided tracking link or by logging into your incah account.  

Shipping Restrictions  

Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.  

Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.  

Lost or Damaged Shipments  

In the rare event that your order is lost or damaged during transit, please contact our customer support team at contact@incah.com.au within 10 days of receiving your tracking information. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution.  

Returns 

Please refer to our Return Policy for information on returns and refunds related to your order.  

Changes to this Shipping Policy  

incah reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.  

By placing an order with incah, you agree to the terms and conditions outlined in this shipping policy.